Android basic troubleshooting

The following instructions are designed to assist with fundamental Android troubleshooting. Whether you're encountering issues with notifications or need to update your Android Thrive app, this guide will provide you with step-by-step solutions to resolve common problems and ensure your app functions as intended. By following these steps, you can quickly enable notifications, check for updates, and address any issues that may arise, improving your overall user experience.


Android Thrive App Basics

Notifications

1.  On your device's home screen or app drawer, locate the Android Thrive app icon. Press and hold the icon until a menu appears.

2.  Select App info

3.  On the App Info page, scroll down and select Notifications

Thrive App info Notifactions.jpg

4.  You will see an option to Enable Notifications. Toggle the switch to the on position.

Thrive App notifaction.png

Updating the app

1.  Long press the app icon

2.  Select App info

3.  Scroll to the bottom of the App Info page and tap on App details in store. This will open the Google Play Store listing for the Android Thrive app.

Thrive app detial.png

4.  If an update is available, you will see an Update button instead of the usual Open button. Tap Update to install the latest version of the app. If you only see the Open button, this means you are already using the latest version of the Android Thrive app.

Thrive play store.png

Questions-Help.png  If you have any questions, please reach out to Guest Support.

 

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