We acknowledge that situations may arise that necessitate the cancellation of a Thrive mobile app order. Guests with qualifying orders are permitted to cancel, provided the order preparation has not begun. This guide will outline the process for canceling your order, the eligibility requirements, and what you can expect after submitting a cancellation request.
Please be advised that the support team cannot cancel orders.
Important Details to Know
- This feature is only available in the US for Thrive mobile app orders and may not be available for every location.
- You must cancel the entire order to receive a full refund; partial refunds are not supported.
- You can only cancel orders paid for with an eligible payment method. Eligible payment methods include:
- Credit Cards
- Google Wallet
- Apple Pay
- FreedomPay Stipends & Vouchers
Instructions
After placing an order, you can check if it is eligible for cancellation.
The cancellation feature is currently available exclusively in the US for Thrive mobile app orders and may not be available for every location.
1. Navigate to Your Order
2. Scroll to the bottom of the screen and tap on the Cancel your order button. This will prompt the system to check whether the order meets the cancellation criteria.
3. If your order is eligible for cancellation, you will be prompted to share a reason for the cancellation. Once you’ve selected the appropriate reason, tap Cancel order to proceed with the cancellation.
4. After a successful cancellation, the order history receipt will be updated to reflect the cancellation. You will also receive an email confirmation confirming the cancellation and providing details about your refund.
Please be advised that our support team does not have the ability to cancel orders.