The following instructions are designed to assist with fundamental iOS troubleshooting. Whether you're encountering issues with notifications or need to update your iOS Thrive app, this guide will provide you with step-by-step solutions to resolve common problems and ensure your app functions as intended. By following these steps, you can quickly enable notifications, check for updates, and address any issues that may arise, improving your overall user experience.
For Android troubleshooting steps, please see this article
iOS Thrive App Basics
Notifications
1. Open the Settings app on your iPhone or iPad
2. Scroll down to the bottom and select Apps
3. On the Apps page, select the Thrive app
4. You will see an option to Allow Notifications. Toggle the switch to the on position.
Updating the app
1. Open the App Store
2. Tap the My Account button or your photo at the top of the screen
3. Scroll down to see pending updates. Tap update next to the Thrive app to update only that app.
4. If an update is available, you will see an Update button instead of the usual Open button. Tap Update to install the latest version of the app. If you only see the Open button, this means you are already using the latest version of the iOS Thrive app.
If you need further assistance, please reach out to Guest Support.