Account Access
What should I do if I'm locked out of my account?
If too many reset attempts have been made, wait 24 hours before trying again
Then use the Forgot password? link on the app or website to receive a reset link via email.
Be sure to use the link from the most recent email, as any previous links will no longer be valid. The link expires in 24 hours.
Create a unique password with a minimum of 9 characters, including at least 1 capital letter, 1 lowercase letter, 1 number, and 1 special character: !<>~@#$%^&*()
How do I uninstall and reinstall the Thrive app?
On iOS or Android, press and hold the app icon and select the option to uninstall or delete the app.
Restart your device.
Reinstall the app from the App Store or Google Play.
Log in with your existing credentials to restore your account information.
App Settings
How do I enable notifications?
Go to your device's Settings, find the Thrive app, and toggle notifications on.
How do I update the app?
Visit the App Store or Google Play and tap Update if one is available.
Ordering
How do I place an order without creating an account?
- Use the guest checkout on the Thrive website. Select your campus and restaurant, add items, then choose Checkout as a guest when prompted.
Why isn't my order processing?
Try switching from Wi-Fi to cellular data (some networks have restrictions).
Double-check your drop-off location and make sure your pickup time isn't within the next 10 minutes.
Most kitchens need at least 10 minutes to prepare your order. Try selecting a later time or confirm your drop-off location. If you receive an error, choose another available time and try again.
If you're having payment issues, remove and re-add your payment method, or try reinstalling the app.
Promotions & Rewards
Where can I view my rewards?
- To access the Promos & Rewards page, log into the Thrive app or website and select Account > Promos & Rewards.
Why isn't my promo code working?
Make sure you enter the code exactly as provided. Promo codes are case-sensitive.
Check the expiry date and confirm the code applies to your current order.
Please note: we are unable to reissue expired codes or refund missed discounts.
Are gift cards accepted?
Thrive does not currently support gift card payments. Please use an accepted payment method for a smooth checkout experience.
Refunds
How do I request a refund for my order?
Refunds are managed directly by the on-site dining team and not processed through the Thrive app. This applies to U.S. locations only.
For the fastest resolution, we recommend connecting with the local team at the place of purchase, as they’ll be able to review your request and assist further.
For Canadian refund requests, contact Guest Support.
Our support team is unable to provide a specific contact name or direct point of contact for the on-site dining team.
Still have questions? Reach out to Guest Support for further assistance.