Items from a previous order may remain in the cart after checkout due to cached data, cookies, sync delays, or location-based session data.
Troubleshooting Steps
Clear Cookies and Cache for Website
Clearing cookies and cached data refreshes stored session information and may remove outdated cart data.
1. Open your browser settings.
2. Navigate to Privacy & Security.
3. Select Clear Browsing Data.
4. Clear Cookies and Cached Images and Files.
5. Restart the browser and sign back into the account.
Use Incognito/Private Browsing Mode for Website
Incognito or Private Browsing starts a new session without using existing cookies or cached data.
1. Open a new Incognito (Chrome) or Private (Safari) window.
2. Sign in to the application.
3. Check whether the old cart items are still displayed.
If the cart appears correctly in Incognito mode, the issue is likely related to cached browser data.
Change Location and Refresh the Cart
1. Open the application.
2. Select a different location.
3. Tap the Home icon.
4. Return to the cart.
5. Verify whether the old items are still showing.
Uninstall and Reinstall the App
1. Uninstall the application from your device.
2. Restart the device (recommended).
3. Reinstall the application from the appropriate app store.
4. Sign back in and review the cart contents.
Issue Persists
If old cart items continue to display after completing all troubleshooting steps:
- Capture screenshots of the cart.
- Note the affected account and location.
- Contact the Guest Support Team and provide the screenshots and location details for further investigation.